Phantasim Support Maintenance

Innovation in Medical Science.

Once your new simulator has arrived, our friendly support team will travel to your facility anywhere within Australia or New Zealand to begin the set-up process. An in-depth virtual demonstration may be booked at a later stage to teach your students, surgeons, and medical professionals how to use the new simulator and modules. On the day of set-up, our team will provide a brief demonstration so you can get started.

Phantasim will provide an internet accessible USB during the set-up stage, allowing our team to remotely access the software and assess issues or faults which arise. Our support and maintenance team at Phantasim pride themselves on their exceptional process of initial set-up and aftercare of your simulation unit.

Remote Access

At Phantasim, our aftercare support team are able to access your simulator remotely to assess any unforeseen issues which may arise. This includes analysing the software, providing access to additional modules as your students’ progress, and automatic software updates ensuring your students are upskilling themselves with relevant up-to-date knowledge. Should you have an issue with the simulation hardware, our friendly aftercare team can visit your facility anywhere within Australia or New Zealand.

Commitment Periods

We operate on a 12-month subscription model to ensure your simulator and modules are easily remotely accessible should you require any assistance from our support team. Minimum commitment periods are on a 12-month basis, however, if your facility would prefer, there are options to request a longer term for further peace of mind.

Book

A Virtual Demo

Experience the full capability of your simulation unit with a virtual demo. The unit manufacturers, VirtaMed, will host your virtual demo whilst our team organise everything for you including scheduling, reminders, and follow-up aftercare.

Sole Distributer for Australia
and New Zealand

Whether you’re in Australia or New Zealand, our team at Phantasim are your surgical simulation partners. Our dedicated team handle distribution, maintenance, and ongoing aftercare for simulation units and modules.

Proudly Partnered With
VirtaMed

Phantasim are proudly partnered with VirtaMed.

Premium Aftercare
And Support

Our aftercare team at Phantasim are just a phone call away. Once you’ve received your simulator, we will visit your facility for installation and analysis as well as provide ongoing aftercare and support.

Aftercare
Remote Accessibility

Each simulator has remote access capabilities, allowing our team to assess any issues or irregular activities from any location. Alternatively, our support team can visit your facility as part of your aftercare package.