Phantasim Support Maintenance

Innovation in Medical Science.

Phantasim Aftercare

Once your new simulator has arrived, our friendly support team will travel to your facility anywhere within Australia or New Zealand to begin the set-up process. An in-depth virtual demonstration may be booked at a later stage to teach your students, surgeons, and medical professionals how to use the new simulator and modules. On the day of set-up, our team will provide a brief demonstration so you can get started.

Phantasim will provide an internet accessible USB during the set-up stage, allowing our team to remotely access the software and assess issues or faults which arise. Our support and maintenance team at Phantasim pride themselves on their exceptional process of initial set-up and aftercare of your simulation unit.

Remote Access

At Phantasim, our aftercare support team are able to access your simulator remotely to assess any unforeseen issues which may arise. This includes analysing the software, providing access to additional modules as your students’ progress, and automatic software updates ensuring your students are upskilling themselves with relevant up-to-date knowledge. Should you have an issue with the simulation hardware, our friendly aftercare team can visit your facility anywhere within Australia or New Zealand.

Commitment Periods

We operate on a 12-month subscription model to ensure your simulator and modules are easily remotely accessible should you require any assistance from our support team. Minimum commitment periods are on a 12-month basis, however, if your facility would prefer, there are options to request a longer term for further peace of mind.

Book

A Virtual Demo

Experience the full capability of your simulation unit with a virtual demo. The unit manufacturers, Surgical Science, will host your virtual demo whilst our team organise everything for you including scheduling, reminders, and follow-up aftercare.

Why Choose Phantasim?

Sole Distributer for Australia
and New Zealand

Whether you’re in Australia or New Zealand, our team at Phantasim are your surgical simulation partners. Our dedicated team handle distribution, maintenance, and ongoing aftercare for simulation units and modules.

Proudly Partnered With
Surgical Science

Phantasim are proudly partnered with Surgical Science, who manufacture the simulation units which support the education and growth of medical professionals across the globe.

Premium Aftercare
And Support

Our aftercare team at Phantasim are just a phone call away. Once you’ve received your simulator, we will visit your facility for installation and analysis as well as provide ongoing aftercare and support.

Aftercare
Remote Accessibility

Each simulator has remote access capabilities, allowing our team to assess any issues or irregular activities from any location. Alternatively, our support team can visit your facility as part of your aftercare package.

What Our Clients Say About Us

Barry T. Katzen, M.D., FACR, FACC, FSIR

Director

Cardiovascular Center and department of Internal Medicine, Sankt Katharinen, Frankfurt Germany

“

We have been very interested in improving patient care through learning and essentially rehearsing the procedures before we treat the patients.

Using advanced simulation techniques similar to what pilots use, we are able to take patient specific information and rehearse the procedure before we actually perform the real procedure.

Horst Sievert MD PhD

Director

Cardiovascular Center and department of Internal Medicine, Sankt Katharinen, Frankfurt Germany

“

Simulators will have a place in the future to plan a procedure.

They are not only for training. They allow us to look at the anatomy and try devices before we actually start the procedure.

Prof. Michael Glikson

Director of Electrophysiology and Pacing

Sheba Medical Center, Israel

“

I remember my days as a new intern….the first cases I performed were very difficult and it was a scary experience, since it takes between 10-20 procedures until you really feel that you are proficient.

With today’s technological advances we have the ability to train doctors on full procedures using medical simulators as advanced as the Simbionix ANGIO Mentor, prior to having them perform on live patients. By providing this opportunity, the learning curve is significantly shortened and trainees gain confidence before they approach their first cases.

Dr Thomas Bossmar, MD, PhD

Consultant at the Women's Clinic and Practicum

SuS in Lund

“

I want to emphatically state that simulated laparoscopic training with LapSim should be a cornerstone of surgeon training and absolutely contributes to patient safety.

In the last 25 years, I have organized about 50 courses in practical surgery for residents and specialists in Obstetrics and Gynecology. In the courses involving laparoscopy, LapSim has been used to a significant extent for training and evaluation. With the extensive scientific documentation available, and based on my many years of experience with LapSim, I want to emphatically state that simulated laparoscopic training with LapSim should be a cornerstone of surgeon training and absolutely contributes to patient safety.

Frequently Asked Questions

What is clinical simulation training?

Clinical simulation training allows students in the medical field to practice their skills in an authentic, safe, simulation environment. Simulation-based training provides a great opportunity for students to increase their knowledge in both technical and non-technical procedures, with built-in software providing feedback and guidance along the way. Students can practice, learn, and increase their surgical skills with peace of mind knowing they’re safely practicing without risking the life of a live patient.

Is simulation training effective?

Absolutely. Simulation training allows medical professionals to practice their skills via virtual reality without risking the safety of a live patient. They also have the benefit of reducing the demand on supervision time which leads to more skilled and confident medical professionals. Whilst using the simulator, real time guidance and feedback is provided with the software so any mistakes made are recognised instantly.

Universities throughout Australia and New Zealand would greatly benefit from investing in a surgical simulator for their students studying in the medical industry. This advanced tool allows students to gain the knowledge and skills necessary to move into their preferred field with both confidence and competence.

How much does a clinical simulation cost?

A human patient simulator typically ranges in price from $10,000 to $100,000 depending on the type, brand, features, and included support services.